Returns, Exchanges & Refunds

At the House of Shrusha, every piece is thoughtfully crafted and carefully inspected before it reaches you. As many of our styles involve customisation and made-to-order detailing, we follow a tailored exchange policy to ensure a smooth experience for our customers.

Exchanges

We are happy to assist with exchanges on your order.

• We currently offer unlimited exchanges to help you find the perfect fit.

• Customisation alterations are complimentary.

• Customers will only need to cover the shipping charges for the exchange.
  
  

To be eligible for an exchange, items must be:

• Unused, unworn and unwashed

• In their original condition.

• With all tags, packaging and receipts intact

Once we receive the product, it will go through a quality check. After approval, the replacement item will be dispatched within 10 days.

Damaged Products

Every item is carefully inspected before dispatch. However, if you receive a damaged product, please inform us within 3 working days of receiving your order.

For faster resolution, we request a clear unboxing video showing the package and product condition at the time of opening.

Once verified by our team. All approved refunds will be processed directly to the original payment method or bank account used for the purchase.

Incorrect Orders

In the unlikely event that you receive an incorrect item, please contact us with your order number and name.

Once the incorrect product is returned to us in its original condition and packaging, we will dispatch the correct item at the earliest.

Refunds

At House of Shrusha, customer satisfaction is important to us. If a return or exchange request is approved after inspection by our quality team, the refund will be processed as follows:

• Approved refunds will be issued to the original payment method or bank account used for the purchase.

• Once the return is received and successfully passes our quality check, the refund will be initiated.

• Refunds are typically processed within 5–7 working days from the date of approval.
  
  

Please note:

• Shipping and handling charges are non-refundable.

• Refunds will only be processed for requests that meet our return and exchange eligibility conditions.

Customised Orders

As many of our pieces are customised or specially prepared, such items cannot be returned or exchanged once confirmed.

If you would like to modify your order, please inform us as soon as possible after placing it. While we will do our best to accommodate the request, changes cannot be guaranteed once the order is processed.

Order Cancellation

• COD Orders: Orders placed using Cash on Delivery cannot be cancelled once confirmed.

• Prepaid Orders: Cancellation requests for prepaid orders will be accepted within 24 hours of placing the order or before the order is processed for dispatch, whichever is earlier.

• Refunds: For eligible prepaid order cancellations, the refund will be processed to the original payment method or bank account within 5–7 working days.
  
  

• Once an order has been processed, customised, or dispatched, cancellation requests may not be accepted.
  
  

Return Shipping

• The cost of returning an item to us is the customer’s responsibility.

• Until the product reaches us, it remains the customer’s responsibility, so we recommend using a reliable courier service with tracking.